We're here to help

Your child uses a passcode — not your email or password. Find it in your parent dashboard under the child's profile settings. They enter it at student login on their own device.

Log in to your parent account, open the dashboard, and go to Settings for that child profile. You can reset their passcode from there.

Go to Forgot your password? on the login page and enter your email address. We'll send a reset link within a few minutes.

The baseline is a one-time assessment — it's locked after completion so we can accurately track progress from that starting point. Practice sessions continue as normal. Email us if you need a genuine reset.

You can cancel anytime from Settings.

Please see our Child Safety page and email us immediately. Safety reports are treated as top priority and reviewed the same day.

Our Privacy Notice covers what we collect and your rights. For access, deletion, or correction requests, email us and we'll respond within one month.